Discover our innovative solutions here. Hi I can't believe someone on virgins call centre could give such wrong information, as the type of cable virgin use is not on sale to the general public and must be supplied by them, and in some cases it needs to be installed by a virgin engineer as signal levels have to be checked between your box and the street cabinet. to move the connection point you may need the cable re-pulling with a longer length of cable to reach your preferred location on the side of the house. This can and does happen!Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Up to 3 WiFi Pods if needed. 03-11-2022 10:18 - edited 03-11-2022 10:20. I know the landlord of the house had Virgin Media (it's the reason we went with VM). #1. They’ve got it all with value-packed mobile plans to affordable, unlimited Internet, to live and on-demand TV, all at sweet prices. The cable out of the wall is a spinner connector but the one provided in the broadband box is a push connector with a prong in it. If your Hub is an old one that is not compatible with the new phone service, the replacement will very likely be sent by the usual Yodel carrier. 99 for a new landline, but it’s free if you already have one. The Stream remote. to successfully trial very high-speed multi-gigabit broadband connections to residential consumers. This can be put adjacent to the hub, or on the end of long ethernet cable if that makes more sense. No, any cables within the house can be touched as much as the householder wants to touch them. 99 (the current monthly contract price). Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. The main cable goes from the street into a box on the outer wall of my house. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Any associated phone handsets or Analogue. on 01-12-2022 18:48. Virgin can only use BT ducts in areas where VM provide full fibre-to-home. Connect the two parts of the power supply and plug it into a power socket. Quick and to the point on how to make a screw on F connector for Sky, satellite and numerous aerial connections, including tolls that are needed. We would like to show you a description here but the site won’t allow us. £49 a month. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. SCART Connections and Cables Explained. 2 offers from £6. I have gone to attach the cable to the wall and it looks like it's a screw fitting. Can't tell if I need some sort of adapter or if there was something missing when the cable was fitted? Picture attached below. Apply the same method if you're using a tape measure. The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. They booked an engineer for 29th November and informed me that the fibre switchover was scheduled for the same day. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Aug 18, 2016. We would like to show you a description here but the site won’t allow us. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually. The concern I have is that the tube just goes from the bo. I currently have a hub 3 connected. Excludes broadband faults and broadband network outages. Find out more2. Here's what to expect when having Virgin Media Fibre Broadband installed in your home in terms of quality of installation including wiring, cable boxes, and. If you want to extend the cable from your Virgin. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post. £8p/m extra or included with Gig1 or Volt. The UK’s most popular channels, Catch Up services and built-in apps, in one place. 09 (£3. We would like to show you a description here but the site won’t allow us. I received my virgin broadband yesterday and am extremely frustrated as I cannot figure out how to set it up! The previous tenants had virgin media and had it set up in the same place I am trying ti set it up. It will scrunch up at the end. Unlocks superfast broadband in 500,000 buildings. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. Buy 1STec 5m White Virgin Media Quick Fit Male Push on to Female F-connector Isolator IEC Gold Plated Extension Cable with Clips for V6 TIVO Set Top Box or VIVID Fibre Super Hub Broadband Modems 5 Metre at Amazon UK. 2 Pack TV T/F Type Connector Socket to RF Coax Aerial Adapter, Metric F Male TV9. Virgin Fibre Areas only. 22 dBmv. 4 Dec 2018. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. F Type cables are the type of aerial cable you see on most virgin or satellite boxes and can also be found on splitters units. There's no setup or complication, you just plug it in and it works. 1. I moved into a house where the previous owner had Virgin broadband and TV. Prevents the ingress of fines greater than 1mm. . 3 - Repower both devices and switch both on and run for a few minutes. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Phone line - 5 mins. Have I - 5172553 - 2We heard nothing. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… Virgin Media Quickstart set up. Just had a Virgin technician visit over newly installed 360. The cable also has this sticky substance under. This particular tariffs gives a huge 264Mbps average download speeds, 25Mbps upload speeds - and there aren. In your Stream kit you’ll find everything you need to get the Stream box up and running. Push the white cable (from the old Hub) into the back of the new Hub. Buy 1STec 10m White Virgin Media Quick Fit Male Push on to Female F-connector Isolator IEC Gold Plated. If it's actually the physical cables with the same connections on both, then it will be hard to tell unfortunately. Unscrew the existing cable and push fit the supplied cable. 2. 1STec 3m White Virgin Media Quick Fit Male Push On To or Over Female F-connector Isolator IEC Gold Plated Extension Cable for V6 TIVO Set Top Box or VIVID Fibre Super Hub Broadband. Follow the same steps as the cable push-pull: Stand with one leg forward to place yourself in a balanced and stable position. . The WiFi Booster will start copying your Hub’s details. Call the (awful) helpline and book a repair. Handy tip Keep the Hub upright on a hard surface, with its lights facing into the room. Don’t plug the power cable into a plug socket yet. 2K subscribers in the VirginMedia community. • Fast fit cable clamps and quick release lockable covers • Fits t. I had my house refurbished and my electrician extended a virgin media coax cable through the ceiling to the outside of the property ready - 5305781. This item 1STec 1m White Virgin Media Quick Fit Male Push On To or Over Female F-connector Isolator IEC Gold Plated Extension Cable for V6 TIVO Set Top Box or VIVID Fibre Super Hub Broadband Modems 1 Metre. The maximum cable length VM supplies is 3 metres. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. on 11-02-2023 16:47. 1STec 2m White Virgin Media Quick Fit Male Push On To or Over Female F-connector Isolator IEC Gold Plated Extension Cable for V6 TIVO Set Top Box or VIVID Fibre Super Hub Broadband Modems 2 Metre 4. I have just signed up again. 0 Kudos. 95 – £ 59. But the broadband line obviously needs to be plugged in via a router, as well as Optical Network Terminal (ONT) on FTTP services. Hi folks. In front room there is a Virgin faceplate with a screw-on cable attached that had a TV aerial adapter on the other end; I replaced that cable with the push-fit cable from the starter pack. Slide it until the white plastic layer makes contact with the hole inside the connector. Virgin Media; My Virgin Media. Up to 3 WiFi Pods if needed. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Connect the ethernet cable to the back of your V6. It now wants to upgrade to multiplexing technologies using fiber-optic cables so that it. Step 4. A clue to this would be that what you see averages c. Plug the phone cable we’ve supplied into the Hub, and then plug the other end of the cable into your home phone. The box was virgin media business and as if was replacement hub being sent when it should be new one with cable. So I need VM to visit to sort out the wiring. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Connect the Hub’s power cable with the blue tab. . Options. The socket was installed prior to me moving into the. timstan. This technology is capable of delivering symmetrical 10Gbps download and upload speeds and beyond, with the upgrade plan covering 14. Thanks for this. On the Superhub range, you will bust the EuroDOCSIS 3. 3 REPLIES. 26 August 2021. Hi Ryan, No I haven’t spoken to an advisor. I have Virgin Cable broadband - coax comes out the ground, runs up the wall, through it, and into this splitter; Black coax goes IN, white coax comes OUT (of the output marked TV) and plugs into the modem. 0 in the UK. You shouldn't need to do any ordering. We would like to show you a description here but the site won’t allow us. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. We would like to show you a description here but the site won’t allow us. Further exclusions & legal stuff apply. There will be a 3 way splitter, either in the outside omnibox or inside by the 360 box. 5 out of 5 stars 160. Back a step. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. Crimp-type F connector: Fit the crimp ring of the F connector over the end of the cable and slide it down over the outer jacket and shielding wires. I have had - 5266681. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. I removed my Virgin cable about a month ago. on 27-11-2022 13:37. However the coax side does not fit into the virgin media cable. e. Call the Pre-installation and delivery team on 0800 052 1734 & request an engineer to complete the installation. 26 April 2022. Call the pre-installation and delivery team on. 95 setup cost depending on the package. Tudor. I'm stumped as I've looked online for others who've had this but I can't find anything. . If that doesn’t do the job, we’ll send you up to a total of 3. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. All the cabling is the property of Virgin Media and must not be touched. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. *Monthly price shown will increase each April from. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Forum Team. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Press with the same side hand as your rear leg. (450N Compression Strength at 50/75deg). Cut off any braid wires that extend. The coax cable just won't go in, it doesn't fit although it looks like the right match. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. You will also need Ethernet cables from the hub to each of the TV boxes. 0. 95 setup cost depending on the package. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. #6. Pay to get an aerial installed and connect the cable to the TV. Press with the same side hand as your rear leg. *Monthly price shown will increase each April from. Oct 23rd, 2015 at 6:24 AM. Failed cable pull. • Using your TV remote push the Input, AV or Source button. You can check they're secure by tugging them gently. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. How would I sort this out? VM can supply pre-made leads upto 3m in length (which they can send out to you). on 24-12-2022 17:25. Ends 11/29. . Find him on Twitter (@Gadget_Ry) or Mastodon (@gadgetry@techhub. Black Friday—up to $80 off plus bonus accessory offers² & free 2-day shipping** on orders $50+. Back a step. Brand: 1STec. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. Customer since 1993. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Our Virgin Media Tivo & Superhub broadband extension cables are the perfect solution for Virgin Media customers looking to either replace or extend their existing cable, or indeed run a new cable to their devices. Find him on Twitter (@Gadget_Ry) or Mastodon (@gadgetry@techhub. firmly into place. Virgin wont lay cabling in relation to distributing the output from a box to multiple locations. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Everything you need to set up the tv, aerial and satellite as easy as possible. If this is causing problems, ask to have your old Hub reinstalled. 2 Pack TV T/F Type Connector Socket to RF Coax Aerial Adapter, Metric F Male TV9. I ended up using a 5V 2A supply in the end. Ask VM to send you this. Next, connect the blue-banded cable to the broadband socket and the yellow banded cable to the ‘TV’ socket. 4 Dec 2018. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Ready Made RG6 Cable with F Connectors Makes DIY Set Up Quick & Easy. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Landline packages. Virgin MediaDialled in. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. No setup fee. on 24-02-2023 16:29. Installation guide - Login to My Virgin Media | Virgin MediaInstallation of a landline and broadband installation takes approximately 14 days. We mentioned last month that 10G broadband trials will move quickly. About the cable to use for your phone, as advised above it's a plain telephone cable / extender you need to connect your handset with the landline service via the hub. Here you’ll find all the help you need for Virgin Media related problems and issues. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. co. Free delivery and returns on eligible orders. This tool ensures a seamless connection between 2 pans during a fibre inversion procedure. . 95. I have recently tried to connect my hub, however the cable coming from the wall has an m type connection, whereas the Virgin media wall socket cable has an m coax connection. I have Virgin Broadband with a white SuperHub running at 200mbps. See the section. I assumed this was a compatibility issue. 3m Link Lead for connecting to 2 or 3 Way. 2. Then scroll to the HDMI port you connected the cable to. 250V 20A 4 Pin Fast-Fit Socket Loop Connector. Learn how to upgrade to Virgin. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. If it’s not a technical issue you need help with then we’re here to support you on. Dec 14, 2007. But the plug is that big that, now a draw I have in my unit does not go all the way in. Or stream, control and manage. 5 out of 5 stars. Dec 30, 2011. 0 and phone. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. A PVR relies on a Freeview signal from a conventional TV aerial (unless it is a PVR for satellite transmissions of course). At least 30Mbps download speeds in every room or £100 one-off credit. 5 - Switch on the TV ONLY and run it for a minute. There may also be a £9. The only difference is the cable diameter and you need to choose plugs to suit that. If your ethernet cable doesn't reach from your Hub to V6, you can connect by WiFi after this bit. #1. 104Mbps average upload speed – 6x faster than the UK’s average upload speeds. It's available to 52% of households right now, with a target of. Perfect for when you can’t all decide on what to watch. Dual band – Like many modern routers, the Smart Hub uses both the 2. At the end of each binding period, your subscription will automatically renew for a further binding period of 12 months at the then current applicable. It will still fit an F-type barrel connector, it's just push on instead of screw. It can offer speeds of up to 1,000Mb (megabits per second) – around 30 times faster than standard fibre. I had virgin back in 2008. Installing V6, Hub 3. Sky Sports Golf HD. Fastest WiFi guarantee of any major provider. Interference Fit /Push Fit (IF) A push fit socket design which can be assembled by hand. Our Virgin Media Tivo & Superhub broadband extension cables are the perfect solution for Virgin Media customers looking to either replace or extend their existing cable, or indeed run a new cable to their devices. £8p/m extra or included with Gig1 or Volt. Available with M50 broadband or faster. 1STec 5m White Virgin Media Quick Fit Male Push on to Female F-connector Isolator IEC Gold Plated Extension Cable with Clips for V6 TIVO Set Top Box or VIVID Fibre Super Hub Broadband Modems 5 Metre. So for anything more a tech callout is needed for which you will be charged £25. Press and hold the WPS button on the larger Wifi Booster forMini box mains power cable. Excludes broadband faults and broadband network outages. What to. screw the master socket back to the wall. Virgin Media cable. A fiber optic cable will be blown through the conduit. A power adaptor to plug into the Stream box and a power socket at the wall. Virgin Coaxial Cable in TV Video Cables & Connectors and get the best deals at the lowest prices on eBay! Great Savings & Free Delivery / Collection on many items. This is due to the outsourced company not doing the Virgin media requested cable pull, there does not seem to be any way that the Virginmedia pre installation team can contact the cable pull team company directly to find out the reason the cable pull is not. Mark as New; Bookmark this message; Subscribe to this message. Get the Hub ready by connecting the wires. The hub 3 routing is rubbish and you'll get much better service from a third party router. Very poor advice. If you can’t remove the cable from your phone, remove the cable from the end that goes into the wall, and plug it into the converter supplied. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. 99 per month instead of £14. This can be put adjacent to the hub, or on the end of long ethernet cable if that makes more sense. It is not clear to me if it would of been just pushed into the back of the hub 5 or screwed/turned due to the nut around it. Best bet is the Ethernet over power line adapters and another wireless router set up to cover the dead zones. on 12-11-2021 21:40. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360 The only difference is the cable diameter and you need to choose plugs to suit that. Virgin Media M125 Fibre Broadband. 5 female RF adapter. 4GHz and 5GHz) at once to transmit its wireless signal - by default it transmits on both bands at once. Use the HDMI cable to connect your new box to your TV. . Cheers. 1STec 5m White Virgin Media Quick Fit Male Push on to Female F-connector Isolator IEC Gold Plated Extension Cable with Clips for V6 TIVO Set Top Box or VIVID Fibre Super Hub Broadband Modems 5 Metre. Installation guide - Login to My Virgin Media | Virgin MediaPlug the cables into the Hub. 99 $ 5. UNLIKE OTHER COAX CONNECTORS THAT give you a SPOTTY SIGNAL and an INCONSISTENT connection, the G-PLUG 75ohm Standard Shield RG6 Cable provides a solid, RELIABLE CONNECTION and effectively extends your signal, due in part to its nickel-plated brass COMPRESSION connectors – known as the best type of. 50 a month. You will need coax from this splitter to all 3 boxes. Learn how to upgrade to Virgin. The adapter we have received is a screw fit. Check out the purple envelope in the top right hand corner for a private message from me, and we can look into this for you. Can't tell if I need some sort of adapter or if there was something missing when the cable was fitted? Picture attached below. There should be a wall mounted box somewhere inside that has an F socket on it. What is the other end of the white cable connected to? Somewhere in the cable arrangement you need an isolator before the cable connects to the VM hub. RosenetSys Virgin/Sky Extension Cable - suitable for Virgin Media (all equipment including 360, V6, Hub 3 4 and 5) and Sky & Freesat boxes Coaxial (5m White) 4. The last stretch of cable results in slower speeds, though coaxial cable has less of a negative effect than copper cable. VM should provide you with a RJ11 plug to BT socket adapter as per below. So, although less prevalent now, you may well find older AV equipment still has one of these connectors. A journey with my Systemdek IIX (updated)We would like to show you a description here but the site won’t allow us. How long will the QuickStart installation take me? WiFi Hub - 30 mins. uk: DIY & Tools. In a single year our connectivity: Supports 708 million credit and debit card transactions. As I wanted to relocate my router in an event I asked how much this would cost and was told that this would be £99. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Im having fibre broadband installed and virgin have done the external cabling to an external box on the wall of the house. QuickStart, set up and connections. social) Virgin Media has committed to upgrading its entire UK broadband network to full-fibre by 2028. 5 out of 5 stars 280 That is the correct fitting, it should push on unless its too loose inside the large housing. Typically, extenders are linked through a wired port using an Ethernet cable. A blowing head is a device that attaches to the fiber optic cable and allows it to be blown through the conduit. This promotion means you won’t pay the usual setup fee of £35. All of our cables are push-to-fit. Ethernet cable is faintly easy to hide. Further exclusions & legal stuff apply. It will still fit an F-type barrel connector, it's just push on instead of screw. I moved into a house where the previous owner had Virgin broadband and TV. I had virgin back in 2008. In response to nodrogd. Working hard to help connect the nation, shop our offers and order online. Hi. 1STec 30cm Short White Virgin Media Cable for White Isolator Wall Box 0. I would recommend you friend gets a separate router and Cat5/6 cable, and put the VM Hub 3 into modem mode for a couple of reasons: 1. Hi all, thank you in advance for your help. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Netcom Solutions has been using duplex technologies running through copper wires for its distribution. Pay for TiVo downstairs and use the current hd samsung box in the. If it’s not a technical issue you need help with then we’re here to support you on. Options. Sonos speakers Sonos speakers should be kept at least three feet away from the WiFi Pods (white) – and other devices. Virgin actually nailed the cables to the wall of "my house" a definite nono. Sky Sports News HD. With 2 standard sizes supporting up to144 splices or larger up to 288 splices. Virgin do not have a list and not. 0 and phone. and we can all fit a standard coax plug or satellite plug, but VM's coax carries a much wider range of active frequencies. From £ 38 a month. 13 May 2013. I'm here to share knowledge, I don't work for Virgin Media. There's no setup or complication, you just plug it in and it works. on 15-11-2022 19:12. The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. . . There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Another option might include. 1STec 20m White Virgin Media Quick Fit Male Push on to Female F-connector Isolator IEC Gold Plated Extension Cable with Clips for V6 TIVO Set Top Box or VIVID Fibre Super Hub Broadband Modems 20 Metre. This promotion means you won’t pay the usual setup fee of £35. There may also be a £9. Joining in. Modem mode is the best you can possibly do, it'll disable all of the routing features of the hub, leaving just the cable modem part - and it's this you can't replace. Virgin Hub 5 - Power cable plug too big for my unit. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. The yellow labelled parts have HDMI cable been supplied in the box. I am not sure which to use. Active discussions Notifications Private messages Use the spanner if you need to. Coax cable for Virgin Media V6 box - quality vs length? Discussion in 'off topic' started by ToTo Man, Jun 4, 2022. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. 6. Don’t plug the power cable into a plug socket yet. 99. 2. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Attaching F connector to a Virgin cable. We would like to show you a description here but the site won’t allow us. Old-style VM connectors (which looks like what you probably have in your first pic) screw onto the connector. Learn more. I decided to plug the phone into an old ADSL adaptor, which has a phone. Solved: I recent moved the position of my hub. I'm due to have Virgin Media installed next weekend with both TV & broadband services. 95. VCE Coaxial Cable Quick Connector, Quick Push On Male to F-Type Female Coax Extender Nickel Plated Adapter for RG6 Coaxial Cable, RV, Satellite Dish, TV, 5 Pack. For CATV, SATV and digital TV signals, Belden’s F Connectors offer 360-degree compression and superior RF shielding performance (-85 dB effective shielding). The CT215F from Flow™ is a 4-Pole female push fit connector with loop, designed specifically to help contractors create more complex lighting installations quickly, easily and safely. If you're able to call our Pre-Installs on 0800 052 1734, they will likely need to alter this to a manned installation for you. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). £8p/m extra or included with Gig1 or Volt. Plusnet charges £49. Hi. on 20-08-2022 22:47. Older installations had an isolator within the wall box. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub.